Main PUBLIC OFFER

PUBLIC OFFER

RULES OF INTERACTION BETWEEN THE ONLINE STORE AND CUSTOMERS OF THE ONLINE STORE

SANAHUNT LUXURY DEPARTMENT STORE

The Rules of interaction between the online store and the customers of the SANAHUNT LUXURY DEPARTMENT STORE online store (hereinafter, the Rules, the Interaction Rules, the Public Agreement) constitute a document that sets out the procedure for the sale and purchase of goods via the online store pursuant to Article 633 of the Civil Code of Ukraine (CCU). It is a public agreement (public offer) for the sale of goods and the provision of services related to order placement and delivery, the text of which is published on the website of the SANAHUNT LUXURY DEPARTMENT STORE online store at sanahunt.com.

DEFINITIONS

For the purposes of this document, the terms set out below shall have the following meanings:

Authorization – logging into the Customer’s personal account by entering, in the relevant fields of a webpage, the login and password of registered Customers and clicking the “Sign in” button.

Activation – a procedure carried out in accordance with the rules and conditions established by this document, which entails verification of the Customer’s data and grants the User the right and the technical ability to make a purchase through the online store.

Acceptance – the full and unconditional acceptance by the User (Customer, Buyer) of the terms of the public agreement. From the moment the terms of the Public Agreement are accepted, the online store, represented by its Owner, and the User of the website (Customer, Buyer) become the Parties to it.

Blocking – technical and organizational actions performed by authorized employees of the online store aimed at restricting or suspending the User’s (Customer’s, Buyer’s) ability to access the website’s services in order to terminate and/or prevent violations of law and of this document, in the manner established herein.

Contract of Sale of Goods (agreement) – an agreement concluded via the online store between the Seller and the Buyer for the purpose of a monetary goods exchange between them. The terms of the agreement are set out in this document.

Order – a Buyer’s request, properly submitted, to purchase Goods selected in the online store, placed by means of an electronic form on the website by the Customer and/or communicated by telephone through a Contact Center employee. Confirmation that an Order has been placed is the assignment of a unique eight-digit identification number to it.

SANAHUNT LUXURY DEPARTMENT STORE online store (online store) – a website that sells goods via the Internet.

Private Information – the Customer’s personal data; information which, when used alone or in combination with other available information, allows the Customer to be identified.

Customer – a registered User.

Authorization Code – a unique one-time number provided to the User (Customer) via SMS during registration and each time the Customer logs in to the Customer’s Personal Account.

Passphrase – a unique word (a combination of words, letters, digits) used to identify and verify the User.

Party – the Seller or the Buyer under a concluded agreement.

User/Customer Login (username) – the User’s/Customer’s identifier on the website used to designate them in the system; it is also used to access the User’s/Customer’s personal page and for other purposes specified in this document.

Public Agreement (Offer) – a public proposal made by the online store, represented by its Owner, to any natural person to accept and comply with the terms set out in this document, including all of its annexes.

Online Store Partner – a manufacturer, supplier and/or licensor of goods and services available through the online store; a company whose name and logo may appear on the online store’s pages.

Customer’s Personal Account (Account) – an electronic page on the website containing information about the Customer’s personal data, registration date, transactions performed by the Customer, services provided by Support, purchased goods, amounts and payments, and other information.

Buyer – a Customer who has concluded a Contract of Sale of Goods by placing an Order and receiving confirmation of the Order from the Seller, and who purchases Goods or services through the online store.

User (prospective Customer) – a natural person who, by navigating to the website address using a web browser, mobile application, or any other software and/or technical means, is able to view the content of the website’s pages or its mobile version and, depending on the actions they take, may acquire the status of Customer and Buyer.

Seller – the online store represented by its Owner.

Registration – the procedure for creating a User’s personal page on the website, during which the User provides the system, by filling out the relevant forms, with the information necessary to use the website’s services. Registration is deemed complete only upon the successful completion of all stages in accordance with the instructions published on the website. The User’s acceptance of the terms of this document is a mandatory step in the registration procedure. Upon completing registration, the User acquires the status of a Customer.

Website – the online store’s website — https://sanahunt.com — and the online store’s mobile version — the SANAHUNT mobile application developed on the iOS platform — which together constitute a communication platform for posting information about goods and services, the terms of their sale, and interaction with the online store (hereinafter, the Website).

Support Service (Contact Center) – employees of the online store (or third parties engaged under contract) who manage the website directly and perform technical, organizational, and other functions to ensure the operation of the website and its services, as well as provide informational, consulting, and other support to website Users, Customers, and Buyers.

Owner of the SANAHUNT LUXURY DEPARTMENT STORE online store – LLC “Deira-Trade”, EDRPOU code 42976031, the lawful user of the intellectual property rights in the trademarks “SANAHUNT” and “SANAHUNT LUXURY DEPARTMENT STORE”.

Content of the online store’s website – protected results of intellectual activity, including literary works and their titles, forewords, annotations, articles, illustrations, covers, graphic, textual, and photographic works, derivative and composite works and other works intended for user interfaces, visual interfaces, trademarks (signs for goods and services), logos, computer programs, databases, as well as the design, structure, selection, coordination, appearance, overall style and layout of such content forming part of the website and its mobile version.

Goods – objects of sale and purchase (products, items, accessories) that are not withdrawn from civil circulation and not restricted therein, presented for sale in the SANAHUNT LUXURY DEPARTMENT STORE online store by placement in the relevant section of the online store.

Price – the price of Goods set on the website and valid at the time the agreement is concluded.

Cookies – small files temporarily stored on a hard drive that make it possible to recognize the User’s (Customer’s) computer during subsequent visits to the website.

Web beacons – also known as single pixel or clear gif technology or action tags; electronic images that enable the online store to count visitors to a particular page; used as a technology for collecting statistical information and may be used on the website.

Push token – a unique technical identifier that enables services to send messages to a specific User’s (Customer’s) device and is essential for the operation of push notifications.

Terms used to designate Website features, functional elements, sections, and individual services are used in the form in which they appear in the interface of the website and its mobile version.

GENERAL PROVISIONS

The SANAHUNT LUXURY DEPARTMENT STORE online store is a legal entity duly registered and operating under the laws of Ukraine under the trade name “Deira-Trade”, with the legal form of a Limited Liability Company (LLC) and registered office at: 01103, Kyiv, Druzhby Narodiv Boulevard, Building 10, Office 47. It conducts its activities through the online resource sanahunt.com, the SANAHUNT mobile application developed for the iOS platform, and related services.

These Rules, which govern the relations between the SANAHUNT LUXURY DEPARTMENT STORE online store and the User (Customer, Buyer) throughout the period during which services are provided and the User (Customer, Buyer) has access to the personalized services of the website and/or its mobile version, set out the mutual rights and obligations of the online store represented by its Owner (Seller) and the User of the website and/or its mobile version (Customer, Buyer) in the form of a Public Agreement (offer). The use of the website and/or its mobile version’s services, as well as all relations between the User (Customer, Buyer) and the online store connected with the use of such services, are governed by these Rules.

By using any of the services of the website and/or its mobile version or by using any of its functionalities, the User (Customer, Buyer) confirms that they have read these Rules and all other terms set out on the pages of the website and its mobile version, express their unconditional consent to all terms of these Rules, understand and accept the terms of the Public Agreement in full without any exceptions or reservations and undertake to comply fully with them, and to immediately stop using the services if they disagree with any term.

The User confirms that they are informed that the terms of the Rules apply to all services of the website and/or its mobile version available at the moment, as well as to any developments (updates) and/or additions of new services.

Acceptance of the terms of the Public Agreement shall be deemed to occur upon the User’s use of the website and/or its mobile version, which arises at the moment such use begins, namely: when the User navigates to the website address using a web browser or any other software and/or technical means enabling the display of website pages and/or upon downloading the SANAHUNT mobile application developed on the iOS platform. If the User (Customer, Buyer) for any reason does not agree with the terms of these Rules in whole or in part, the owner of the SANAHUNT LUXURY DEPARTMENT STORE online store asks them to leave the website and/or not to download the SANAHUNT mobile application developed on the iOS platform. All notices, claims, and any other correspondence sent by the Parties to the Public Agreement to each other shall be deemed duly sent in electronic form by email and also in the form of messages within the Website in the manner provided by its functional features (forum messages, feedback forms, publications, etc.). Correspondence shall also be deemed duly sent if the Parties send it in writing with the necessary details in the manner provided by applicable Ukrainian law.

The Owner of the online store reserves the right to amend these Rules without any special notice to third parties. A new version of the Rules enters into force from the moment it is posted on the website and/or in the SANAHUNT mobile application, unless otherwise provided by the new version. The current version of the Rules is always available at https://sanahunt.com/ and/or in the SANAHUNT mobile application.

All content of the SANAHUNT LUXURY DEPARTMENT STORE online store Website is protected by copyright owned by the online store owner and/or third parties whose rights have been lawfully transferred to the Website Owner as part of this project. Use of the Website materials without the rights holder’s consent is not permitted. The lawful use of the Website materials requires the conclusion of license agreements (i.e., obtaining licenses).

When quoting materials from the Website, including protected copyrighted works, a reference to the Website is mandatory and can only be made after prior coordination with the online store Owner.

The Customer Service Center is located at Kyiv, 8/16 M. Hrushevskoho St., SANAHUNT LUXURY DEPARTMENT STORE.

Contact Center phone number: (044) 227 80 29.

RELATIONSHIP BETWEEN THE ONLINE STORE AND THE USER

Mutual rights and obligations are set out and detailed in these Interaction Rules. The Owner of the online store recommends that persons under 18 refrain from accessing the personalized services of the Website. The SANAHUNT LUXURY DEPARTMENT STORE online store does not knowingly collect information received from minors, including personal data, and does not use or target the Website’s content at minors.

Responsibility for the actions of minors, including their purchase of Goods from the online store using the Website, rests with the legal representatives of such minors.

The right to use the online store’s services belongs to natural persons who have reached the age of 18 and have full legal capacity, including the capacity to conclude legally binding contracts, under the current legislation of Ukraine. To confirm Customer status in the SANAHUNT LUXURY DEPARTMENT STORE online store, a registration form must be completed. The Owner of the online store reserves the right to reject any purchase request and to block a User (Customer) without stating reasons.

The User undertakes not to take actions that may be regarded as contrary to and in violation of Ukrainian law or international law, in particular in the field of intellectual property rights, copyright, and/or related rights, as well as any actions that lead or may lead to disruption of the normal operation of the Website and its services.

Nothing in these Rules shall be construed as establishing agency, partnership, joint activity, employment, or any other relationship between the User (Customer, Buyer) and the online store that is not expressly provided for by the Rules.

For all matters of information support, the User (Customer, Buyer) may contact the Customer Service Center or the online store’s Contact Center.

The User (Customer, Buyer) has the right to:

gain access to the Website after meeting the registration requirements;
use all services available on the Website, as well as purchase any Goods offered on the Website;
ask any questions related to the online store’s services using the contact details found on the Website section (consenting to the online store recording, analyzing, and storing such text messages and/or phone calls and/or voice messages for the online store’s internal use);
use the Website exclusively for the purposes and in the manner provided for by the Rules and not prohibited by the laws of Ukraine;
at any time demand that the online store delete the Authorization Code and/or block the Customer’s Personal Account on the online store’s Website on the basis of a corresponding written request sent to the Owner of the online store.

User’s Obligations during Registration

To purchase Goods from the SANAHUNT LUXURY DEPARTMENT STORE online store catalog on the Website and to access the Website’s personalized services, the User agrees to provide accurate and complete information on the matters requested during Registration and necessary for the online store to fulfill its obligations regarding the purchased Goods and/or access to the Website’s personalized services.

The User also undertakes to keep this information up to date. If incorrect information is provided, or if the Owner of the online store has reasonable grounds to believe that the information provided by the User is incomplete and/or inaccurate, the Owner of the online store has the right to block the Customer’s Personal Account and/or delete the Authorization Code and refuse to allow the User (Customer) to use its services.

User’s Obligations When Using the Website’s Services

The User (Customer) undertakes not to use the Website’s services for the purpose of:

violating the rights of minors and/or causing them harm in any form;
infringing the rights of minorities;
impersonating another person (registering under another natural person’s name) and/or a representative of an organization and/or community without sufficient authority, including impersonating employees of the SANAHUNT LUXURY DEPARTMENT STORE online store;
misleading others about the properties and characteristics of any Goods from the online store catalog on the Website; engaging in improper comparisons of Goods, as well as forming a negative attitude toward persons who do not use certain Goods, or condemning such persons; uploading content that the User (Customer) is not entitled to make available under the laws of Ukraine or under any contractual relationships;
uploading content that affects and/or contains any patent, trademark (sign for goods and services), trade secret, trade name, copyrights and related rights, as well as other intellectual property rights belonging to or lawfully used by third parties;
uploading advertising information and/or spam that has not been expressly permitted;
collecting and processing personal data or private-life information of any persons;
disrupting the normal operation of the SANAHUNT LUXURY DEPARTMENT STORE online store Website;
violating the laws of Ukraine and/or international legal norms.

The User (Customer) undertakes not to use profane words, indecent or offensive images, comparisons, or expressions within the Website’s services, including, in particular, with respect to a person’s sex, race, nationality, profession, social category, age, or language, as well as with respect to organizations, state and local authorities, official state symbols (flags, coats of arms, anthems), religious symbols, or cultural heritage objects (historical and cultural monuments).

The User (Customer) acknowledges and agrees that the SANAHUNT LUXURY DEPARTMENT STORE online store has the right (but not the obligation), at its sole discretion, to refuse to publish and/or to delete any content available through the Website’s personalized services.

The Owner of the online store strictly prohibits:

using any devices, programs, procedures, algorithms, and methods, automatic devices or equivalent manual processes to access, acquire, copy, or monitor the content of the online store’s Website;
disrupting the proper functioning of the Website;
bypassing in any way the Website’s navigation structure in order to obtain or attempt to obtain any information, documents, or materials by any means not specifically provided by the Website’s services;
gaining unauthorized access to the Website’s functions, to any other systems or networks related to the Website, or to any services offered on the Website;
breaching the security or authentication system on the Website or on any network related to the Website;
performing reverse searches, tracking, or attempting to track any information about any other Website User;
using the Website and its content for any purpose prohibited by the laws of Ukraine, as well as inciting any unlawful activity or any other activity that infringes the rights of the online store or other natural and/or legal persons.

Customer Information Support

The Customer gives voluntary consent to be informed about all actions of the online store related to the provision of services, including the status of Order fulfillment, as well as other events of any nature related to the Website’s personalized services. Such information is provided by sending notices via email and/or SMS to the mobile phone number the Customer provided at the time of Registration on the Website. The Parties may also exchange voice messages in the mobile version of the website. The online store bears no responsibility for delays, failures, incorrect or untimely delivery, deletion, or failure to store any messages. At the same time, the online store reserves the right to resend any message if it was not received by the Customer. The Customer is informed about the use of artificial intelligence by the online store in its operations and has no objections to such use.

Limitation of Liability of the Online Store Owner

The online store, represented by its Owner, bears no responsibility for any errors, typographical mistakes, or inaccuracies that may be found in materials contained on this Website. The Owner of the online store takes all necessary measures and efforts to ensure the accuracy and reliability of the information provided on the Website. All informational materials are provided without any warranties, express or implied. Information on the Website is constantly updated and may become outdated at any time. The online store, represented by its Owner, bears no responsibility for receiving outdated information from the Website, nor for the inability of the User (Customer) to obtain updates to information stored on the Website.

The online store, represented by its Owner, bears no responsibility for statements and opinions of Website visitors left in the form of comments or reviews. The opinion of the online store Owner may differ from the opinions and positions of the authors of reviews and comments. At the same time, the online store takes all possible measures to prevent the publication of messages that violate applicable Ukrainian law or moral standards.

The online store, represented by its Owner, bears no responsibility for possible unlawful actions by the User (Customer) toward third parties or by third parties toward the User (Customer).

The online store, represented by its Owner, bears no responsibility for any damage, losses, or expenses (actual or potential) arising in connection with this Website, its use or inability to use it; it bears no responsibility or obligations for any suspension or termination of the operation of the Website’s functions and services resulting from its own negligent actions (omissions) or the actions (omissions) of any third party. The online store, represented by its Owner, bears no responsibility for any incomplete, inaccurate, or incorrect data indicated by the User during registration.

The online store, represented by its Owner, bears no responsibility for the availability of resources to which links may be contained on the online store’s Website, for their content, or for any consequences related to the User’s (Customer’s) use of the content of such resources.

The online store, represented by its Owner, is not liable for possible loss and/or corruption of data that may occur due to the Customer’s breach of these Rules, or due to improper access to and/or use of the Website’s personalized services; it is not liable for the use by the Customer or third parties of malicious software or technical means that may affect equipment in connection with the use or downloading of any materials from the Website, nor for unlawful interference by third parties in information systems.

The liability of the Owner of the online store resulting from the use of the Website or its mobile version is excluded to the extent permitted under the applicable laws of Ukraine.

REGISTRATION, AUTHORIZATION, SECURITY

Registration in the online store grants the User a non-transferable right to use their Personal Account, which is created for the User to ensure access to the Website’s personalized services and to make purchases from the online store catalog. Access to the Personal Account is provided by the User (Customer) entering the Authorization Code in the corresponding field on the Website.

Responsibility for the security of the Authorization Code, as well as for the use of the online store’s personalized services under the User’s (Customer’s) authorization, rests with the User (Customer). The User independently performs a secure sign-out under their Authorization Code (the “Log out” button) after each session of work with the Website’s personalized services and undertakes to ensure the confidentiality of their Authorization Code for the Website’s personalized services, in particular, not to transfer their Authorization Code to third parties and not to obtain it from third parties.

The User (Customer) must immediately notify the online store of any case of unauthorized access to the Authorization Code and/or any breach of security of the Customer’s Personal Account on the online store’s Website.

User Registration (granting the User Customer status) takes place by entering a contact phone number in the corresponding field on the Website, clicking the button labeled “SMS”, receiving a one-time code in an SMS message to the phone number entered (the Authorization Code), confirming acceptance of the public offer by the User, and logging in using the Authorization Code to the automatically created Personal Account.

After the actions described in this section are performed by the User, the User (Customer) can start using the Website’s services.

The Customer undertakes to make changes to the data specified during registration whenever such data changes.

Cancellation of Customer Status

The Customer has the right to cancel their status at any time and for any reason without obtaining the consent of the Owner of the online store.

Automatically Recorded Information (non-personal data)

When accessing the Website (including as a registered User), non-personal information (browser type, number of visits, average visit duration, and pages visited) is automatically recorded. This information is used to respond appropriately for the purpose of improving queries, content, and the functionality of the Website. Such information may subsequently be used by the Owner of the online store or transferred to third parties, except when the User requests to stop such use by sending an email to help@sanahunt.ua.

Collection and Receipt of Private Information

Information received from the User prior to registration is not personal; access to the Website is anonymous. As noted above, the online store’s server collects statistics only on the browser type, computer, operating system, and IP address. The personal data permitted to be processed under these Rules are provided by the User by completing the registration form on the online store’s Website and include the following information:

User’s last name, first name, patronymic;
User’s contact telephone number;
email address;
delivery address.

The provision of such information to the online store is made knowingly and voluntarily by the User.

The Website Owner does not verify the accuracy of personal data provided by the User. Private information about the User provided during the completion of registration forms may be changed or deleted by the User (Customer) at any time in the Personal Account.

The online store may also receive private information about the Customer (Buyer) from Partners or service providers (for example, confirmation that a payment has been made).

Private information is used:

to register the User on the Website and provide the User with access to the online store’s personalized resources on the Website;
to identify the Customer registered on the online store’s Website, for order processing and distance sale of goods under the terms of this Public Agreement;
to establish feedback with the Customer, including sending messages and requests related to the use of the online store’s Website, provision of services, processing requests and applications, processing and receiving payments, or informing the Customer about the status of an order;
to determine the User’s location for security purposes and for fraud prevention;
to provide warranty or technical support;
to maintain feedback with the Customer, provide customer support, and notify about changes in the operation of the online store’s services;
to provide the Customer, with their consent, with offers and information about promotions, new arrivals, and the online store’s marketing mailings;
to improve the operation of the online store, evaluate and analyze it, enhance the quality of relevant goods or services, and accumulate experience of communication with Customers (including, without limitation, by using and storing the results of Customer surveys, reviews, processed requests and applications, recordings of telephone conversations with the Customer, the Customer’s voice messages, etc.).

Cookies and Web Beacons

The online store uses cookies solely to obtain information about Website usage. Data in cookies is anonymous and does not contain personal data. Web beacon technology allows the Owner of the online store to know which User (Customer) clicked a key element (such as a link or graphic image) on the Website or in an email from the online store.

Information in web beacons is anonymous and does not contain personal data. The User may disable cookies/web beacons at any time via browser settings.

Privacy Policy

The Privacy Policy describes the online store’s methods of protecting its confidential information when the User (Customer) uses this online store, whose Website hosts the text of this Privacy Policy. This Privacy Policy applies only to private information obtained through the online store. The primary purpose of the online store’s Privacy Policy is to provide the Customer with qualified and efficient service.

Information transmitted by the User for the purpose of using the service (email address, mobile phone number, name, passport details—only in cases provided by law, e.g., for exchange or return of goods) is not subject to transfer to third parties or disclosure. The online store takes all necessary organizational and technical measures, including cryptographic means (encryption), to protect Users’ personal data from unlawful or accidental access by third parties, destruction, distortion, blocking, copying, dissemination, and other unlawful actions. The online store reserves the right to aggregate, group, and systematize source statistical data and to use aggregated statistical data to prepare reports, conduct research, develop tools, and provide services to Users of the service.

Aggregated data do not allow any information about specific Users of the service to be obtained without their consent.

The collected data and information obtained may be stored by the Owner of the online store for an unlimited period.

By providing private information to the online store during registration, the User (Customer, Buyer) consents to the receipt, use, transfer, and disclosure of private information in accordance with the terms of the Rules and this Privacy Policy.

If necessary, the online store reserves the right to update its Privacy Policy. If the provisions or conditions of the personal data use policy are changed, such changes will be reflected in this document. The online store reserves the right to amend certain sections of the Privacy Policy at any time without prior notice to the Customer (Buyer). Use of the online store after such changes take effect constitutes the Customer’s consent that all private information about them or received from them through the online store after the updated Privacy Policy is published is governed by the terms of the updated Privacy Policy.

Security

The online store, represented by its Owner, guarantees the application of a set of technological, physical, and administrative safeguards to prevent unauthorized access and ensure the storage and proper use of Customers' personal data. In particular, the Website Owner undertakes to keep confidential information secret, not to disclose it without the Customer’s prior written permission, and not to sell, exchange, publish, or disclose in any other way the Customer’s personal data provided, except in cases expressly provided by the laws of Ukraine and this Privacy Policy. The Website Owner undertakes to take precautions to protect the confidentiality of the Customer’s personal data in the manner customarily used to protect such information in existing commercial practice. The Website Owner undertakes to block personal data relating to a specific User from the moment of a request by the User or their legal representative, or by an authority empowered to protect the rights of personal data subjects, for the duration of verification, in case inaccurate personal data or unlawful actions are detected. In accordance with the rules for storing and using personal information, access to personal data of registered users—Customers of the SANAHUNT LUXURY DEPARTMENT STORE online store—is restricted. Access to a Customer’s personal data is provided to Company employees and to delivery services for the purpose of fulfilling the task of providing goods and services, and they have assumed obligations to comply with the requirements of the Law of Ukraine “On Personal Data Protection” and the obligation not to disclose information received.

Private information may be provided to third parties solely in cases stipulated by applicable Ukrainian law and/or with the Customer’s consent. The online store reserves the right to notify the relevant law enforcement or government authorities of any activity which, in its opinion, is unlawful, without informing the Customer thereof.

When paying for orders in the online store using payment cards, all transactions are processed by banks in secure modes. No confidential information about bank cards, other than a notice of payment made, is transferred to or can be transferred to the online store.

Standard industry methods are used to protect confidential information (for example, account numbers). The Customer is responsible for taking reasonable measures to protect private information from unauthorized access or misuse, including but not limited to protecting passwords and other access information. All actions performed in the system using the Customer’s analog of a handwritten signature are deemed to have been performed personally by the Customer. Changes to personal data may be made exclusively at the initiative of and with the consent of the Customer.

SALE OF GOODS

Information about Goods and the terms of purchasing goods in the online store is presented on the Website through photo samples owned by the online store. Each photo sample is accompanied by textual information, including the model number, price, and product description. The description of Goods on the Website does not claim to be exhaustive and may contain inaccuracies. The color of goods in images is as close as possible to the original (note that color reproduction largely depends on individual monitor settings). The online store also provides (by phone, email, or messengers) additional information necessary and sufficient from the Buyer’s point of view to make a purchase decision. The prices of goods indicated on the Website may be changed unilaterally by the online store. Goods purchased by the Customer are intended exclusively for the Customer’s personal use (non-commercial purposes).

“Order Accepted” Status

Goods and the required quantity are reserved for the Customer only after the order is processed by the online store. If the Customer edits the order composition before it is processed by the online store, the prices of Goods and the availability of Goods in the online store may change. In this case, editing means adding/removing Goods in the order within the Customer’s Personal Account. Changes to the order composition before processing by the online store are agreed with the Customer by phone. If the price of a good ordered by the Buyer changes, the online store immediately informs the Buyer (by phone or email) to obtain confirmation or to cancel the order. If it is not possible to contact the Customer within two (2) calendar days, including the date the order was placed, to agree it, the order is considered canceled. After the order is processed by the online store and confirmed, it is assigned the status “order accepted,” for which the Customer is notified by receiving a confirmation email to the email address specified during registration and/or by phone. All changes to the order composition, as well as all stages of the order status, are displayed in the Customer’s Personal Account after the “order accepted” status is assigned.

All information about the Goods purchased by the Buyer is also displayed in the Customer’s Personal Account.

Confirmation of an Order paid by bank transfer occurs only after funds are credited to the Seller’s account.

A single order may include up to ten (10) items.

Payment for Goods

The Customer may purchase Goods in the online store by paying in the following ways: cash, payment card, bank transfer using a receipt, or cryptocurrency.

Cash Payment for Goods

Cash payment is available to the Buyer when choosing the online store’s delivery service or in the case of self-pickup of Goods. The online store’s delivery service operates within the city of Kyiv and within a 20 km radius of Kyiv.

Payment for Goods by Payment Card

The online store accepts online payments for Goods using the following payment cards: Visa, Visa Electron, MasterCard, and processes the transfer of funds through PJSC “Raiffeisen Bank Aval” (acquiring bank). The security of online payment processing is guaranteed by the acquiring bank. An Order can be paid by payment card directly on the online store’s Website, via a courier’s mobile POS terminal, or at the Customer Service Center.

Payment for Goods by Bank Transfer

To pay for Goods by bank transfer, the Customer, when placing an Order, has the option to print a pre-filled receipt. If it is not possible to print the receipt from the Website, the Customer fills in the receipt form independently and is responsible for entering the data correctly into the receipt form.

If the receipt form is completed independently, the eight-digit order number displayed on the Website must be entered in the payment comment field.

Payment of the Order by bank transfer must be made within three (3) banking days from the moment it is placed on the Website. If the order is not paid within the specified timeframe, it will be canceled.

A cash receipt is provided to the Buyer upon delivery of the Goods.

Payment for Goods by Cryptocurrency

The online store accepts payments using cryptocurrency via the Whitepay payment system. Payment for goods using cryptocurrency is possible during business hours (from 10:00 to 17:30) daily, except Saturday and Sunday. The instructions for making payments using this payment system are available at: https://whitepay.com/uk/news/how-to-quickly-and-securely-pay-with-crypto

To pay for Goods with cryptocurrency, when placing an Order, the Customer must follow these steps:

Select the desired product and proceed to the payment page.
Choose the option “Payment by cryptocurrency (Whitepay)”.
Select the cryptocurrency to be used for payment. The transfer amount in the selected currency and the exchange rate will be displayed automatically.
Copy the online store’s wallet address or click “show QR”.
Open your wallet and make a payment to the copied wallet address of the online store, or scan the QR code with a code scanner and confirm the payment.
After successful payment, the system will automatically generate a receipt with the purchase details on the next business day following the purchase.

The Customer pays all commission fees related to purchasing goods with cryptocurrency. Additional network/payment system fees may apply to transfers to and from the account on the payment system platform. Fiat money transfer operations from an account on the payment system platform are performed by a third-party financial institution, which may apply additional fees depending on the currency of the transaction.

Returns of Goods paid for with cryptocurrency are carried out according to the general rules set out in the “Return and Exchange Policy” section, subject to the following:

commission fees paid by the Customer are non-refundable;
refunds for goods are made in the national currency of Ukraine (hryvnia) by bank transfer to the details specified by the Customer.

Delivery of Goods

Delivery of Goods is carried out throughout the territory of Ukraine*. Delivery of Goods is at the expense of the online store Owner. Delivery within the city of Kyiv and to the suburbs of Kyiv within a 20 km radius is carried out by the online store’s delivery service within 1–2 calendar days from order confirmation. The exact delivery time and date are agreed upon with the Customer via electronic or mobile communication.

Delivery across Ukraine is carried out by the online store’s partner— a courier service—within 2–7 calendar days from order confirmation, depending on the delivery region.

Goods are delivered in the online store’s branded packaging. Additionally, the packaged goods are placed in a branded shipping box to provide extra protection against damage and prevent third-party access to the goods. The documents for the Goods are placed in the pocket of the shipping box. A seal is obligatorily affixed along the center of the seam on the rear side of the shipping box lid.

Upon receipt of the Goods, the Customer must check the integrity of the branded shipping box and verify the presence of the seal confirming that the box has not been opened by third parties. The Customer must also check for the presence of the documents for the Goods.

Return and Exchange Policy

Returns or exchanges of Goods, as well as refunds, are performed at the Customer Service Center in accordance with the procedure and time limits specified by the Law of Ukraine “On Protection of Consumer Rights” and by this section of the Rules.

Returns or exchanges of Goods at locations where courier delivery is provided are carried out by the online store’s courier service or by the Customer contacting the Customer Service Center. Returns or exchanges of Goods in regions where delivery is only by postal shipments are carried out via a postal service.

To return or exchange Goods, the Buyer sends a corresponding written request to the Customer Service Center at Kyiv, 8/16 M. Hrushevskoho St. The online store reviews the request within seven (7) calendar days from the date of receipt. Refunds are made provided that the Customer presents a passport, documents confirming the purchase (cash receipt, delivery note, POS terminal receipt, bank receipt with a payment mark), the Goods being returned, as well as a completed goods return act and a refund application. Refunds for Goods are made exclusively in the manner used by the Buyer when paying, subject to the exceptions provided in these Rules.

All goods purchased in the online store are covered by the Seller’s warranty. The warranty period is indicated in the warranty card issued at the time of purchase. The Customer must carefully study the conditions for early termination of the warranty.

Differences in actual design elements such as color, shape, or finish of the Goods from those stated in the description on the Website do not affect the quality of the Goods and do not constitute a breach of the terms of the Public Agreement. The online store considers claims related to inadequate quality of Goods only in cases where such Goods contain an obvious (hidden) manufacturing defect.

Return of Goods of proper quality is possible within the time limits provided by the Law of Ukraine “On Protection of Consumer Rights,” provided that the Goods have not been used, have retained their marketable condition, consumer properties, seals, and labels, and are accompanied by the documents issued together with the Goods at the time of purchase. Within 14 (fourteen) days from the moment the Goods are handed over to the Customer (excluding the day of purchase), the Buyer may return the Goods if they do not suit the Buyer in terms of color, size, style, shape, dimensions, or for other reasons cannot be used for their intended purpose, or may exchange Goods of proper quality for similar Goods from the Seller.

Exchange of non-defective Goods is carried out only by agreement with the online store and only for Goods that are in stock. Return of non-defective Goods is possible only if the Goods have not been used and their consumer properties, marketable condition, factory labels, accessories, and accompanying documents have been preserved. The Buyer must notify the online store of their intention to return the Goods within three (3) days from the date of receipt of the Goods. To exchange Goods, the item must be presented in its original packaging in marketable condition, together with the warranty card and documents confirming the purchase (cash receipt, delivery note, POS terminal receipt, bank receipt with a payment mark).

If, at the time of exchange, similar Goods are not available for sale, the Buyer has the right either to purchase any other goods from the available assortment with an appropriate recalculation of the price, or to receive a refund in the amount of the price of the returned Goods, or to exchange the Goods for similar Goods upon the first arrival of the relevant Goods for sale, of which the Buyer will be notified by the online store.

The list of Goods of proper quality that are not subject to return is approved by the Resolution of the Cabinet of Ministers of Ukraine “On the Implementation of Certain Provisions of the Law of Ukraine ‘On Protection of Consumer Rights’” dated 19 March 1994, No. 172.

If, within the warranty period, significant defects caused by the manufacturer of the Goods are found, or the Goods are counterfeit, confirmed, if necessary, by an expert opinion, the Buyer, in the manner and within the time limits established by the legislation of Ukraine, has the right, at their own discretion, to demand from the Seller:

termination of the agreement and a refund of the amount paid for the Goods;
replacement with the same Goods, or free rectification of defects.

The Buyer’s claims are not subject to satisfaction if the Seller, based on an expert opinion, proves that the defects of the Goods arose due to the Buyer’s violation of the rules for using the Goods or the conditions of their storage. The Seller refunds the cost of returned Goods to the Buyer no later than ten (10) banking days from the date the Seller receives the Buyer’s written application with all accompanying documents and the returned Goods, provided that complete and correct details are supplied.

Courier delivery costs in the event of exchange or return of Goods are borne by the Seller.

Refund Request and Goods Return Act

The Refund Request and the Goods Return Act are completed using the form available at: https://sanahunt.com/return-form and constitute an integral part of these Rules.

Warranty and Post-Warranty Service

The warranty period for the Goods is established by the manufacturer. If a document confirming the purchase of the goods is available, the Buyer, if warranty service is needed, contacts the online store’s Contact Center. The warranty covers defects in the Goods that arose through the manufacturer’s fault. Replacement of defective parts of the Goods and the related work is performed free of charge. The warranty period for the Goods begins at the time of sale and ends at the time specified in the warranty card (provided with the Goods) and/or in the memo provided upon purchase of the Goods, subject to the periods established by applicable Ukrainian legislation. The warranty period is extended by the time the Goods (item) are under repair. All warranty conditions are governed by the Law of Ukraine “On Protection of Consumer Rights.”

During the warranty period, the following are permissible and do not constitute defects:

Wear of parts (components) of the Goods (item), as well as wear of its exterior and interior finishes during operation.
Shrinkage or stretching of the Goods’ materials (fabrics) during operation and cleaning (washing) within normal limits.
Deviations of the Goods’ (item’s) characteristics from those stated in the documentation within normal limits.

The warranty does not cover:

Items showing signs of misuse, including but not limited to tears, stretching, pulls, traces of impacts, and mechanical damage: dents, chips, minor scratches, deformation marks, improper cleaning, or other violations of proper operation of the Goods (item).
Damage (external or internal) caused by any mechanical impact, vibration loads, application of external force to parts of the Goods (item), cracks, breakages, scratches, burrs on surfaces, deformation of materials and parts, etc.
Damage to the Goods (item) by water (detergents) resulting from violation of operating rules.
Damage resulting from exposure of the Goods (item) to caustic chemicals or solvents.
Damage to the Goods (item) associated with the loss of stones and other decorative elements.

The warranty is void in the following cases:

Violation of the operating rules or use of the Goods (item) not for their intended purpose.
Absence of documents confirming the purchase of the Goods (item).
Contacting the Customer Service Center after the expiration of the warranty service period.

DISPUTE RESOLUTION AND APPLICABLE LAW

Disputes arising as a result of a breach (or possible breach) of these Rules shall be resolved through negotiations. If the dispute cannot be resolved in this manner, it shall be further considered in court in accordance with the rules of jurisdiction and venue applicable to this category of dispute and in accordance with the laws of Ukraine currently in force.