FAQ
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Is registration on the site required to make a purchase?
Registration is mandatory but very simple. To register or log in, you only need to enter your phone number. We use one-time passwords that you can receive via SMS or Viber.
During a quick purchase, you only need to confirm your login once using the code sent via SMS.
This ensures the convenience and security of your purchases!
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Is there free delivery?
Yes, the SANAHUNT online store offers a free delivery service. For residents of Kyiv, fast courier delivery is available directly to your door. For orders to other cities in Ukraine, delivery is carried out via the “Nova Poshta” courier service, also free of charge.
Please note: for items in the OUTLET category, delivery via “Nova Poshta” is at the client’s expense according to the courier service’s rates.
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What are the delivery terms within Ukraine and abroad?
The delivery terms within Ukraine range from 1 to 3 business days, depending on your region. We ship parcels daily to ensure fast and convenient delivery.
Unfortunately, international delivery is currently unavailable, but we are always ready to consult you on any questions regarding delivery within Ukraine.
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What types of payment are available at the Sanahunt online store?
In the Sanahunt online store, you can choose a convenient payment method:
Payment upon delivery:
- By bank card to the courier.
- In cash to the courier (if the order amount does not exceed 50,000 UAH).Online payment on the website:
- By bank card.
- By cryptocurrency.Bank transfer:
- You can pay for your order using the details provided during checkout.If you wish to pick up your order at the Sanahunt Luxury Department Store, payment can be made:
- In cash.
- By bank card directly at the store's cashier. -
How can I track the status of my order?
After your order is shipped via "Nova Poshta," you will receive a message with the express waybill number. Using this number, you can track the delivery status on the "Nova Poshta" website or in its mobile application.
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What is the return and exchange policy?
We offer convenient conditions for returning and exchanging goods. You can find detailed information at the link: Return and Exchange Policy.
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Do you have a loyalty program or bonuses for regular customers?
Yes, we have a loyalty program called Sanahunt Club – a pointback system that allows you to accumulate points for every purchase and use them to pay for future orders.
Detailed rules of the program and terms of use for bonuses can be found at the link: Sanahunt Club.
Join the club and enjoy even more benefits from shopping at SANAHUNT!
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Can I purchase a gift certificate?
Yes, we offer gift certificates that can be purchased and used in our physical store.
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How can I contact customer support?
