RETURN AND REFUNDS

If the size or model does not fit you, you can easily exchange or return the goods within 14 days of the purchase date.

To exchange, you must first return the previous product.

How to make a refund

You need to fill in:

• an application for the return of goods indicating the reason;

• Act of return of goods.

Additionally, you must provide:

• document confirming the purchase of goods: bill of lading or cash receipt;

• document proving your identity;

• a receipt on the return of funds (in case of cash settlement).

Requirements for Returnable Goods

To return, you must provide the goods in their original form, without damage or signs of use, with all original labels, tags, and in the original packaging. If the product was purchased as a kit, it must be returned in its entirety.

The rules for returning goods purchased from the Sanahunt online store are regulated by the Law of Ukraine "On Protection of Consumer Rights."

We reserve the right not to accept returned goods if they were delivered to our warehouse after a 14-day period or if the condition of the goods differs from the one in which you received them.

Exchange / Return of goods within Kiev and the suburban area

You can make an exchange or refund at the Sanahunt Luxury Department Store, located at: Kyiv, M. Hrushevskoho St., 8/16.

The Sanahunt Luxury Department Store is open every day from Monday to Saturday from 10:00 to 21:00 and Sunday from 10:00 to 20:00, or until the last customer.

If you plan to make an exchange, contact us at (044) 377 79 77. A contact center stylist will reserve goods for you that will be waiting for you at the store's cash desk.

Exchange / Return of goods in Ukraine

You can make an exchange / refund:

• by calling a courier of a transport company;

• at the nearest courier service; 

To obtain details and documents for processing an exchange / return, please contact us by phone (044) 377 79 77. In the event of an exchange, the return shipping costs are borne by the Sanahunt online store, in case of a return, the client.

If you plan to make an exchange, the contact center stylist will reserve the goods for you and send them after receiving the return.

A refund

After receiving the return and confirming that the requirements for the return of the goods are met, we will refund your money.

The refund is carried out in the same way as you paid for the order.

Please note that the online store also accepts payments using cryptocurrency through the Whitepay payment system.

The return of the Product, payment for which was made in cryptocurrency, is carried out in accordance with the general rules defined in the section “Return and Exchange Policy”, taking into account the following:

• commission payments paid by the Client are not subject to refund;

• the refund of funds paid for the product is carried out in the national currency of Ukraine (hryvnia) in non-cash form to the details specified by the Client.

When paying by bank card, the refund period depends on the policy of the institution that issued the card.

LIST of Non-Food products of proper quality that are not subject to exchange or return

Non-food products:

• Photographic film, photographic plates, and photographic paper
• Corset products
• Perfume and cosmetic products
• Feather and down products
• Soft children’s toys
• Inflatable rubber children’s toys
• Toothbrushes
• Mouthpieces
• Shaving devices
• Shaving brushes
• Combs, hairbrushes, and massage brushes
• Mutes (for wind musical instruments)
• Violin chin rests
• Gloves
• Fabrics
• Tulle, curtain, and lace fabrics
• Carpeting sold by the meter
• Underwear
• Bed linen
• Hosiery and socks
• Aerosol-packaged products
• Printed publications
• Rolled and sheet metal products, pipe products, lumber, linear moldings (baseboards, casings), sheet materials (fiberboard, particle board, plywood), and glass, cut or sized according to the customer’s specifications
• Audio and video cassettes, laser discs with recorded content
• Products made of natural and artificial hair (wigs)
• Baby products (diapers, pacifiers, feeding bottles, etc.)
• Manicure and pedicure tools (scissors, nail files, etc.)
• Jewelry made of precious metals, precious stones, organically-formed precious stones, and semi-precious stones.